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ROYAL BANK OF CANADA, VISA CHARGEBACK DEPARTMENT, TORONTO
Sept. 00 - pres. Issuer Chargeback Assistant Manager
- Promoted from previous position in recognition of demonstrated meticulousness, accuracy and dedication in the execution of my responsibilities.
- Nominated by 3 employees for Outstanding Performance Award.
- Accomplished purpose for which hired, i.e., to eliminate backlog of disputed charges, saving employer tens of thousands of dollars in losses resulting from missed deadlines.
- Saved our department $20 M by aggressively challenging "Chargeback Acquirer" department re questionable charges.
- Significantly reduced value of write-offs by aggressively investigating files and challenging costs.
Nov. 99 - Sept. 00 Issuer Chargeback Liaison Team Leader
- Promoted from previous position in recognition of testimonials from cardholders, as result of success in negotiating favourable terms with merchants.
- Won Outstanding Performance Award.
- Saved cardholders and employer thousands of dollars by persuading merchants to credit cardholders' accounts.
- Handled over 150 escalations, 98% to standard.
Nov. 98 - Nov. 99 Bilingual Issuer Chargeback Liaison Representative
- Provided valuable guidance to peers, who practically applied it in ways that enabled them to better perform their duties.
HMV CANADA
1995 Store Manager, Waterloo, Ont.
- Significantly increased profit margin, while reducing inventory to target level.
1992-95 Assistant Store Manager, Greater Toronto
- Opened Newmarket store and achieved 40% above sales target.
1991-92 Section Leader, Montréal, Canada
- Significantly increased profit by augmenting saleable inventory by 25%.
1990-91 Salesperson, Cashier and Receptionist, Montréal, Canada
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